20/09/2012 Leave a comment
It was Larry Prusak (when at IBM Consulting) who said “I call my field ‘knowledge management’ but you can’t manage knowledge. Nobody can. What you do – what a company does – is manage the environment that optimizes knowledge.”
Knowledge Managers will be all too familiar with the fact that their organisations are complex systems and will be aware of the challenges associated with ‘managing the environment’. Key to enabling knowledge to flow (and be optimized) in an organisation (or with a wider supply chain) is to connect people to people; for example, in knowledge cafes, peer assists, after action reviews, and retrospects. Having the time and space to exchange ideas, hunches, good practice and lessons learnt etc, can improve team, project and organisational performance.
Connecting people to people can, of course, be done face to face or virtually. Both have their pros and cons, and associated resource (and costs) and technology implications – and whilst for some, the virtual world presents too many distractions; for others it is the distractions (knowledge access/exchange) that lead to new ideas.
But where do good ideas come from? This question is further explored in a video by Steven Johnson - http://www.youtube.com/watch?v=NugRZGDbPFU. Where do your good ideas come from?